Delivery Terms
Delivery Time: Your orders are shipped within 3-5 business days on average after your payment is confirmed. This period may vary during special days, holidays and campaign periods.
Shipping Companies: Your orders are sent through the cargo companies we have contracted with.(Currently with Fedex and average delivery worldwide is 3 days)
Cargo Tracking: When your cargo is shipped, a cargo tracking number is sent to your e-mail address.
Return and Exchange Terms
Return Period: The product must be returned within 14 days from the date of delivery.
Return Conditions: Products must be in original packaging, undamaged and unused.
Exchange: It is possible to exchange the product according to the stock status. The exchange process may vary depending on the return conditions of the product and stock status.
Return and Exchange Fee: In case of return and exchange, the shipping fee belongs to the customer, but for defective products, this fee is covered by our company.
Cancellation Terms
Cancellation Process: You can cancel your order before it enters the shipping process. The return procedure is applied for orders that have entered the shipping process.
Product Damage and Defective Products
Damaged Delivery: If you detect any damage when the product is delivered, do not take delivery of the product by keeping the cargo company's report.
Defective Product: If you think the product is defective, you can contact us via [your contact information].
Contact and Support
You can contact us via [your contact information] for your questions and support requests regarding delivery, return and exchange.