Delivery Terms
-Free delivery(Fedex) approximately 3-4 days worldwide over 250$ purchases
-Delivery Time: Your orders are shipped within 3-5 business days on average after your payment is confirmed. This period may vary during special days, holidays and campaign periods.
Shipping Companies: Your orders are sent through the cargo companies we have contracted with.(Currently with Fedex and average delivery worldwide is 3 days)
Cargo Tracking: When your cargo is shipped, a cargo tracking number is sent to your e-mail address.
Receiving your parcel safe and sound is our responsibility
Cancellation Process: You can cancel your order before it enters the shipping process. The return procedure is applied for orders that have entered the shipping process.
Product Damage and Defective Products
Damaged Delivery: If you detect any damage when the product is delivered, do not take delivery of the product by keeping the cargo company's report.
Defective Product: If you think the product is defective, you can contact us via [your contact information].
Contact and Support
You can contact us via [your contact information] for your questions and support requests regarding delivery, return and exchange.